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Privacy policy

At Vivivital, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, interact with our quizzes, or purchase our products. By using our website or services, you agree to the practices outlined in this policy. If you have any questions, please feel free to contact us.

Information We Collect

We collect two types of information: Personal Information you provide directly, and Usage Data collected automatically.

Personal Information:

  • Account Information: When you create an account or place an order, we collect your name, billing/shipping address, email, phone number, date of birth, and payment details.

  • Profile & Communications: Any content you provide, such as your profile information or customer support chats.

  • Quiz Responses: If you use our interactive features (e.g., health quizzes), we collect the answers you submit.

Usage Data:

  • We automatically gather data when you interact with our site, such as your device information (IP address, browser type, device type) and site interactions (pages visited, time spent on each page, clicks, etc.).

  • We use cookies and similar tracking technologies (e.g., web beacons, local storage) to track your preferences and analyze site performance.

How We Use Your Information

The information we collect helps us enhance your experience with Vivivital and improve our services. We use your data for the following purposes:

  • Order Processing: To fulfill your purchases and process transactions.

  • Account Management: To manage your account, send order updates, and provide customer support.

  • Personalization: To tailor your experience based on your preferences, previous interactions, and quiz responses.

  • Marketing: If you opt-in, we will use your data to send promotional emails or SMS with updates, offers, and other marketing communications. You can opt-out at any time.

  • Site Analytics & Improvement: To monitor site usage and optimize our website's performance.

  • Legal Compliance: To fulfill legal obligations and ensure the safety and security of our users.

Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share your data with trusted third-party service providers and partners, under strict confidentiality agreements, for the following purposes:

  • Service Providers: Companies that help us operate the website, process payments, ship products, or send marketing communications.

  • Business Partners: We may share limited information with business partners for joint promotions or services, such as co-sponsored webinars or contests.

  • Legal Requirements: We may disclose your data in response to legal requests, such as subpoenas or governmental inquiries.

  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you before such a change.

Cookies and Tracking Technologies

To enhance your user experience, we use cookies and similar tracking technologies to gather data about site usage, personalize content, and remember your preferences (e.g., cart items). Cookies also help us analyze site performance and traffic patterns.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website. We also use tools like Google Analytics to track aggregate usage statistics and improve our website.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access & Control: You can request access to the personal information we hold about you, request corrections, or delete your data (subject to legal exceptions).

  • Opt-Out: You can unsubscribe from marketing communications at any time via the "Unsubscribe" link in emails or by updating your communication preferences.

  • Data Portability: In some regions, you may have the right to request a copy of your data in a portable format.

For any privacy-related inquiries or to exercise your rights, please contact our customer support team.

Data Security and Retention

We take reasonable precautions to protect your personal data, but no system is 100% secure. You are responsible for maintaining the confidentiality of your account and password.
We retain your data only as long as necessary to fulfill the purposes described in this Privacy Policy. After that, we may delete or anonymize your personal data, unless required to retain it by law.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child under 13, please contact us immediately, and we will take steps to remove such data.

Changes to This Policy

Vivivital may update this Privacy Policy from time to time. Any changes will be reflected on this page, with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes indicates your acceptance of those changes.