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Shipping policy

At Vivivital, we are committed to ensuring that your wellness essentials arrive safely and on time. This Shipping Policy provides details on where we ship, shipping costs, estimated delivery times, and other important information to help you with your purchase.

Where We Ship

We are pleased to offer shipping to the following countries:

  • United States

  • United Kingdom

  • Mexico

Note: Currently, we do not ship to countries outside the U.S., United Kingdom, and Mexico. We are working on expanding our international shipping options in the future.

Shipping Costs & Free Shipping Offer

  • Free Shipping: For orders over $59.99 USD, enjoy free standard shipping on us!

  • Standard Shipping: A flat fee of $4.99 USD for orders below $59.99.

Shipping Carriers & Delivery Times

We partner with trusted carriers to ensure timely delivery:

  • United States: Shipped via USPS Tracked (Estimated Delivery: 4–6 Business Days)

  • Mexico: Shipped via IMILE Tracked (Estimated Delivery: 4–6 Business Days)

Please note that all delivery estimates begin once your order has been dispatched. You will receive a tracking number via email once your order is on its way.

Processing & Delivery Times

  • Order Processing: All orders are processed from Monday to Friday, excluding public holidays. The typical processing time is 1–2 business days.

  • Delivery Estimates: Once your order is shipped, estimated delivery times are as follows:

    • US: 4–6 business days via USPS.

    • Mexico: 4–6 business days via IMILE.

During peak seasons, sales, or promotional events, delivery times may take an additional 1–3 business days.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can track your order in the following ways:

  • Via Your Vivivital Account: Log in to your account dashboard to check the status of your order.

  • Carrier Tracking Page: Use the tracking number provided to track your order directly through the carrier’s tracking portal.

Damaged or Missing Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the expected delivery date. We will assist you in filing a carrier claim and will arrange a replacement if applicable.

Contact Us

If you have any questions regarding your order, shipping options, or need further assistance, please feel free to contact our Customer Service team:

  • Email: Vivivital2026@outlook.com

  • Contact Us Page: Visit our Contact Us page for more support.