Refund & Return Policy
At Vivivital, we are committed to providing you with the highest quality products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we are happy to offer a 7-day return policy to ensure your satisfaction.
7-Day Hassle-Free Return
You have 7 days from the date of delivery to return your item, provided it is unopened, unused, and in its original packaging.
-
Return Eligibility: Products must be in new, resalable condition.
-
Return Process: To initiate a return, please contact our customer service team at Vivivital2026@outlook.com. Once your return is approved, we will provide you with step-by-step instructions for sending the product back to us.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please reach out to us immediately. We will resolve the issue promptly by either:
-
Sending you a replacement at no extra cost, or
-
Issuing a full refund to your original payment method.
Exceptions to the Return Policy
For health and safety reasons, opened or used products, including dietary supplements, vitamins, and other consumables, cannot be returned unless they are defective or damaged upon arrival.
Return Shipping Costs
-
Within 7 days: If your return is within the 7-day window and meets the conditions (unopened, unused, and in original packaging), you will not be responsible for return shipping costs.
-
After 7 days: For returns made after the 7-day period, the customer will be responsible for return shipping fees.
How to Get Assistance
If you have any questions or need further assistance with your return or refund, our customer service team is here to help. Simply reach out to us at support@Vivivital.com and we will provide you with the support you need.